Treatment
EPS mental health services
Your health insurer (EPS) can refer you to psychology, psychiatry and addiction services covered by the public health system.
Support directory
Gambling help in Colombia
Colombia lacks a dedicated national gambling helpline. Treatment is provided through the health system: people can ask their EPS (health insurer) for referral to mental health and addiction services, and some departments and cities run their own mental health lines. Jugadores Anónimos groups meet in major cities. Coljuegos requires licensed operators to provide responsible gaming information and self-exclusion tools and publishes a list of authorised sites. In an emergency, dial 123. Families affected by a relative's gambling can also seek counselling through their EPS. Because self-exclusion is operator-level, blocking software and bank restrictions are useful extra barriers.
If you or someone else is in immediate danger or thinking about suicide, call your local emergency number now. Helplines below are for gambling-related support and are generally free and confidential.
Peer support
Jugadores Anónimos Colombia
Gamblers Anonymous groups meet in Bogotá, Medellín, Cali and other cities, some with online meetings.
Regulator
Coljuegos
National regulator that authorises operators, publishes the list of licensed sites and receives complaints about operators.
Self-exclusion
Operator self-exclusion tools
Every licensed online operator must offer self-exclusion and limit tools from the player's account.
Blocking tool
Gambling blocking software
Device-level blocking apps stop access to licensed and illegal gambling sites alike.
Not sure if you need help?
Take a 2-minute self-test
The PGSI is used by health services worldwide. Anonymous — answers never leave your device.
Start the PGSI →Block access
Self-exclude in Colombia
Operator-level self-exclusion — operator-level, minimum Set by each operator.
Read the manual →For families
Worried about someone?
How to start the conversation, protect your finances and look after yourself.
Support for families →We list services for information only and are not affiliated with any of them. Numbers and opening hours can change — if a number doesn't connect, check the organisation's official website. Last reviewed October 2026.